Shipping policy
Thank you for shopping with Joe’s Haven. We are committed to providing a smooth and reliable shipping experience for every order.
Order Processing
- All orders are processed within 1–3 business days after payment is received.
- Orders placed on weekends or holidays will begin processing on the next business day.
- You will receive a confirmation email once your order has been placed and another notification when your order has shipped.
Shipping Times
Shipping times vary based on product availability and destination. Estimated delivery timeframes are:
|
Region |
Estimated Delivery Time |
|
United Kingdom |
2 - 8 business days* |
*These are estimates and may vary depending on carrier delays, and high-volume seasons.
Shipping Costs
- Shipping costs are calculated at checkout based on your location and order size.
- Free shipping promotions (when offered) will automatically apply at checkout if eligibility is met.
Order Tracking
Once your order has shipped, you will receive an email containing tracking information. Tracking updates may take up to 72 hours to appear after the shipment has been created.
Multiple Item Orders
To ensure faster delivery, some items may ship separately depending on availability. If your order arrives in multiple packages, you will be provided with individual tracking numbers for each shipment.
Packaging Information
Please note that packaging may vary between deliveries and individual items. As we work with multiple suppliers, products within the same order may arrive in different packaging styles or materials depending on the supplier fulfilling that item. This does not affect the quality or authenticity of the products.
Incorrect or Incomplete Addresses
Please ensure your shipping information is accurate at the time of purchase. Joe’s Haven is not responsible for orders delayed or returned due to incorrect or incomplete addresses. Additional shipping charges may apply if an order must be reshipped.
Lost, Delayed, or Damaged Shipments
If your order is delayed beyond the estimated delivery window or arrives damaged, please contact us at info.joehaven@gmail.com and we will gladly assist you with resolving the issue.
If you have any questions about shipping or need assistance with your order, please contact us at:
We appreciate your trust in Joe’s Haven and look forward to serving you again!